Fined Insurer Now Says No Rules on Drop-Off Days

USAA Insurance was fined $95,500 by the Connecticut Insurance department after a market conduct examination found that, among other violations, the company told some claimants that they could not drop their car off for repairs on a Thursday or Friday. That’s a common practice by insurers in many markets because late-in-the-week drop-offs can extend rental of a replacement vehicle through a weekend when the car is not being repaired. But Connecticut regulators say such a limit on policyholders violates section 38a-816 of the state’s unfair insurance practices act. In USAA’s response, recently filed with the Connecticut Insurance Department, the insurer says the claims in question occurred prior to a change in the company’s procedure which now allows coverage of a rental car “without limitations to a particular day of the week.”
Story courtesy of Crash Newtwork