• You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop. It says so on your insurance card.
•  You are not required by law to obtain more than one estimate or appraisal at the request of an insurance company.
• Choose a shop that has certifications such as I-CAR or ASE and are affiliated with trusted organizations such as ABAC, AAA, Better Business Bureau, etc.
• Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
• Ask if the shop offers a repair warranty.
• Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask your body shop to explain.
• A professional body shop will help you handle your claim with the insurance company.
• Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at your shop and ask that the insurance company inspect the car there.
• Never drive a car that could be unsafe because of damages.
• Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.